Webb & Associates Insurance Agency (“we,” “us,” or “our”) is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website ([https://webbchurchinsurance.com](https://webbchurchinsurance.com)), services, and marketing channels, including SMS campaigns and user tracking technologies like Google Analytics.
By accessing our website or services, you consent to the terms outlined in this Privacy Policy.
—
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services.
A. Personal Information
We collect personal information you provide directly to us, such as:
– Name, email address, phone number, and mailing address.
– Information provided via forms (e.g., contact forms, quote requests, or opt-ins for SMS marketing).
B. Automatically Collected Information
When you visit our website, we may collect information automatically using technologies like cookies, pixels, and Google Analytics, including:
– IP address and device identifiers.
– Browser type, operating system, and referring URLs.
– Pages visited, time spent on our website, and other usage data.
—
2. How We Use Your Information
We use your information to:
1. Provide insurance-related services, including policy quotes, updates, and reminders.
2. Respond to inquiries and offer customer support.
3. Send SMS marketing messages (with your consent) about products, services, and updates.
4. Analyze website performance and improve user experience using Google Analytics.
5. Comply with legal obligations and protect our business rights.
—
A. Obtaining Consent
We only send SMS messages to users who have explicitly opted in via:
– Signing up through online forms.
– Texting a designated keyword to a specific number.
– Providing consent during service registration.
B. Message Content
SMS messages include:
– Identification of Webb & Associates Insurance Agency as the sender.
– The purpose of the message.
– Instructions for opting out (e.g., “Reply STOP to unsubscribe”).
C. Opting Out
You can opt out of SMS marketing anytime by replying **STOP** to any message or contacting us directly. Your choice to opt out will not affect other services we provide.
—
4. Cookies and Tracking Technologies
We use cookies, pixels, and Google Analytics to track website performance and user behavior.
A. What Are Cookies?
Cookies are small files placed on your device to collect data about website interactions and preferences.
B. How We Use Tracking Technologies
– Monitor website performance and optimize functionality.
– Analyze traffic patterns and improve marketing strategies.
– Personalize user experiences based on browsing behavior.
C. Managing Cookies
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.
To learn more about how Google Analytics collects and processes data, visit [Google’s Privacy Policy](https://policies.google.com/privacy).
—
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
1. **Service Providers**: Trusted third-party providers, such as RingCentral for SMS delivery and Google Analytics for website analysis.
2. **Legal Compliance**: Regulatory authorities when required by law or to protect our rights.
3. **SMS consent is not shared with third parties.
—
6. Your Rights and Choices
Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights:
– **Access**: Request a copy of the personal information we hold about you.
– **Correction**: Update or correct inaccuracies in your personal information.
– **Deletion**: Request the deletion of your personal information, subject to legal or contractual obligations.
– **Opt-Out**: Unsubscribe from SMS marketing or other communications.
To exercise your rights, contact us using the information provided below.
—
7. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or misuse. However, no system is completely secure, and we encourage you to take precautions when sharing sensitive information.
—
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
—
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of our services signifies your acceptance of the revised policy.
—
10. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: marketing@webbgroupins.com
Phone: 423-894-2211
SMS Terms and Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Billing inquiries
Example: “Hello, this is a friendly reminder of your upcoming appointment with Webb & Associates [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [2] SMS messages per week related to your [appointments/billing, etc.].
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from [Webb and Associates] in the following ways:
- Verbally, during a conversation
- By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
- Message frequency may vary